You will receive a pdf form via email for you to submit your wording for your custom stationery along with a design timeline. Once we have received the wording, signed contract and your deposit you will receive a proof via email of your design within 2 business days. If your design requires any custom artwork or design, please allow up to 5 business days until you receive your proof.
You will get up to 3 proofs at no extra charge. Additional proofs will cost $15.00 each. Extra proofs due to mistakes made by Carpenter Invitations & Design do not apply.
When a proof is approved by the client, Carpenter Invitations & Design is not responsible for any mistakes printed that match the approved proof. This includes any spellings, dates, days, addresses, spaces, graphics, etc. that are incorrect. So please, look over your piece carefully. Carpenter Invitations & Design does its best to ensure everything is correct, but mistakes can occur. It is the client's responsibility to proofread and check all information before you approve your proof.
Once you have approved your piece and payment has been received, Carpenter Invitations & Design has the right to print. From this point on cancellations will not be accepted.
Invitation pricing starts at $31.25 per 25. Enclosure card pricing starts at $12.50 per 25.
Credit card payments are accepted via Paypal. Check and/or money order payments are also accepted. Checks are to be made out to: Jodi Carpenter and mailed to Carpenter Invitations & Design, c/o Jodi Carpenter, 1601-C Chadwick Circle, Lancaster, PA 17603. All payments must clear before moving forward in the design/printing process.
A $100 deposit is required on all wedding invitation packages ($40 deposit for all other design projects) to begin the process of designing your custom pieces. Once the initial proofs have been designed the deposit is non-refundable.
The remaining balance is due in two payments. Payment 1: Upon approval of design prior to ordering of supplies. Once supplies have been ordered this payment is non-refundable. Payment 2: Prior to scheduled print date. This payment is non-refundable after scheduled print date.
If you are a resident of Pennsylvania or are having the order shipped to somewhere in Pennsylvania, 6% sales tax will be added to your order.
We ship all invitations using the United States Postal Service Priority Flat Rate unless otherwise noted. Please allow 2-3 days for US delivery and 6-10 days for international delivery. Carpenter Invitations & Design is not responsible for situations caused by the neglect of the postal service (i.e. damaged, lost or stolen invitations).
You may cancel at any time up until your scheduled print date. No cancellations will be accepted after your scheduled print date.
Custom products that match the approved proof are not eligible for returns or exchanges.
In the event that Carpenter Invitations & Design is responsible for a mistake, and the printed piece does not match the approved proof (with the exception of color variation*), Carpenter Invitations & Design will take full responsibility to make the necessary arrangements to correct the situation.
*We cannot guarantee color due to monitors and printers all being different. There may be a variation in the printed piece from the color you see on screen.
The copyright of all designs remains the property of Carpenter Invitations & Design. It is a copyright infringement to copy in full or part any of our designs. It is the client's responsibility to gain copyright permission for printed reproduction of any material, poems, hymns, and songs, etc. that are used.
All items are individually crafted by hand; therefore, not every item will be identical, and there may be a slight variation. All products are subject to the availability of materials – sizes, colors and embellishments can be changed at any time - slight color and shade variations of card, print and embellishments may occur. In the event that paper stock, ink, accessories, etc. is back-ordered and out of the control of Carpenter Invitations & Design, the client will be notified of additional time needed. The client may then have the right to change the choice of paper/ink in order to complete the design process.